Terms of service

These terms cover this website, the DriveDecode M1 and Go adapters, the DriveDecode app and the DriveDecode Pro subscription, all provided by Miller Tech Solutions, a division of Miller Warehouse, LLC ("we", "us"). By using any of them you agree to these terms and to our privacy policy.

What is free and what is Pro

The DriveDecode app is free to download. Reading and clearing trouble codes, live data, freeze frame, readiness monitors, vehicle information, recall checks and reports are free, with no account and no subscription.

DriveDecode Pro adds AI analysis: explanations of a single code in depth, and analysis of a whole scan. Pro needs an account, and analyses are subject to a daily limit that is generous for normal use and exists to prevent abuse. The app tells you if you reach it and when it resets.

Your account

You create an account by signing in with Apple, with Google or with your email address. You need one only for Pro. Keep your Apple or Google account and your email inbox secure, because anyone who can sign in to them can use your DriveDecode account. An account is for one person; do not share it.

You can ask us to delete your account at any time, as described in the privacy policy. Deleting your account ends Pro and does not cancel a subscription billed by Apple or Google.

Subscriptions

DriveDecode Pro is sold as an auto-renewing subscription, monthly or yearly, through the App Store or Google Play. The price and billing period are shown before you confirm.

• Payment is charged to your Apple or Google account when you confirm the purchase.
• The subscription renews automatically at the same price and period unless you cancel at least 24 hours before the end of the current period. Your account is charged for renewal within the 24 hours before the period ends.
• You can manage or cancel the subscription in your App Store or Google Play account settings. Deleting the app does not cancel it. When you cancel, Pro stays active until the end of the period you have paid for.
• If a free trial is offered, any unused part of it ends when you buy a subscription.
• Refunds are handled by Apple or Google under their policies. We cannot issue refunds for purchases they processed. If a refund is granted, Pro ends.
• If we change the price, Apple or Google will notify you as their rules require, and where consent is required the new price applies only if you accept it.

A subscription is attached to the account you were signed in with when you bought it, and works on every device where you sign in to that account. Use Restore purchases in the app if Pro does not appear on a device.

Pro included with an adapter

Some adapters we sell include months of Pro. The listing says how many. To use them, sign in and redeem the order number from your purchase. The months start when you redeem them, not when you bought the adapter, and are added after any Pro time you already have.

Each order can be redeemed once, by one account. Included months have no cash value and cannot be transferred or sold. If the order is cancelled or refunded, the included months are not available, and months already redeemed from it may be removed. Redeeming included months does not start a paid subscription; when they run out, your account returns to the free features unless you subscribe.

Your license to the app

We grant you a personal, non-exclusive, non-transferable, revocable license to use the app on devices you own or control, under these terms and the rules of the store you got it from. The app, our code database and our content stay ours. You are licensed to use them, not sold a copy of them.

You may not:

• reverse engineer, decompile or modify the app, except where the law allows it regardless of this restriction;
• copy, scrape or bulk-download our diagnostic database or our API, or use either outside the app;
• get around the Pro gate, the daily analysis limit, rate limits or our app integrity checks;
• redeem order numbers you did not buy, or try to guess them;
• resell or share Pro, an account or included months; or
• use the app or its output to build a competing product or to train an AI model.

What the product does and does not do

DriveDecode and its adapters read engine and emissions data through the generic OBD-II interface. They do not read ABS, airbag, TPMS or transmission-specific manufacturer codes, and we make no claim that they do. The DriveDecode Go works only on 2008 and newer vehicles; each adapter's page says which vehicles it covers.

The app also works with many other ELM327-compatible adapters over Bluetooth or Wi-Fi. We do not make those adapters, cannot promise any of them will work, and are not responsible for them.

Diagnostic information helps you understand your vehicle. It is not a professional diagnosis and it is not a repair authorization. A trouble code identifies a failed test, not necessarily the part that needs replacing. You decide what work to do, and you should have a qualified technician do it where that is appropriate.

AI analysis

Pro analyses are written by an AI language model from the data your scan provides. They can be incomplete or wrong, including about whether a vehicle is safe to drive. Treat them as a starting point for your own checks or a technician's, not as a conclusion. Do not rely on an analysis alone for a decision that affects safety.

Recalls

Recall information comes from the US National Highway Traffic Safety Administration and lists campaigns for your vehicle's make, model and year. It does not tell you whether your particular vehicle is affected or has already been repaired. Check with a dealer or at nhtsa.gov/recalls using your VIN.

Safety

Do not use the app while driving; set it up before you move, or have a passenger use it. Do not work under a vehicle that is not properly supported. Only run acceleration tests on a closed course or private property where it is legal and safe, and never on a public road. Clearing trouble codes resets your emissions readiness monitors and can cause an emissions test to fail until they run again; that is your call to make, and the app warns you before you make it.

Warranties

Hardware is covered by the limited warranty. Apart from that warranty, the products, the app and Pro are provided as is and as available. To the fullest extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement, and we do not promise that the app, the analyses or our servers will be accurate, uninterrupted or error-free. Some states do not allow these exclusions, so they may not apply to you.

Limitation of liability

To the fullest extent permitted by law, Miller Warehouse, LLC is not liable for indirect, incidental, special or consequential damages arising from use of the products, the app or Pro, including vehicle damage, repair costs, lost time, or decisions made on the basis of diagnostic information or an AI analysis. Our total liability for any claim will not exceed the greater of what you paid us for the product or subscription in the twelve months before the claim, or US$50. Nothing in these terms limits liability that cannot be limited by law.

Availability and changes to the service

Code explanations, VIN decoding, recall checks and AI analysis depend on our servers and on third-party services. We aim to keep them available but do not guarantee uninterrupted service. We may change, add or remove features. If we discontinue Pro, we will stop renewing subscriptions and tell you how any prepaid time is handled.

Ending your use

You can stop using the app and delete your account at any time. We may suspend or end an account that breaks these terms, for example by abusing the API or redeeming orders that are not yours.

Apple App Store

If you got the app from Apple's App Store, these terms also apply:

• These terms are between you and us, not Apple. We, not Apple, are responsible for the app and its content.
• Your license is limited to using the app on Apple-branded devices you own or control, as allowed by the Usage Rules in the Apple Media Services Terms and Conditions.
• We, not Apple, are solely responsible for providing any maintenance and support for the app, as set out in these terms or as applicable law requires. Apple has no obligation to provide maintenance or support for the app.
• If the app fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price, if any. To the maximum extent permitted by law, Apple has no other warranty obligation for the app.
• We, not Apple, are responsible for any claims by you or a third party relating to the app, including product liability claims, claims that the app fails to meet a legal or regulatory requirement, and consumer protection or privacy claims.
• If a third party claims that the app or your use of it infringes their intellectual property rights, we, not Apple, are responsible for investigating, defending, settling and discharging that claim.
• You confirm that you are not in a country subject to a US Government embargo or designated as a "terrorist supporting" country, and that you are not on any US Government list of prohibited or restricted parties.
• You must comply with any third-party terms that apply when using the app, such as your wireless data agreement.
• Apple and its subsidiaries are third-party beneficiaries of these terms and, once you accept them, may enforce them against you.

Questions, complaints and claims about the app go to us at the address, phone number or email under Contact below.

Governing law

These terms are governed by the laws of the United States and the state in which Miller Warehouse, LLC is organized, without regard to conflict of law rules. This does not take away any consumer protection you have under the law of the place you live.

Changes to these terms

We may update these terms. We will change the date at the top of this page, and for a material change that affects Pro subscribers we will tell you in the app or by email before it takes effect. If you keep using the app after a change takes effect, the new terms apply.

Contact

Miller Tech Solutions, a division of Miller Warehouse, LLC
1846 E. Innovation Park Drive
Suite 100
Oro Valley, AZ 85755

Phone: (480) 442-8535
Email: [email protected]